Return and exchange of digital items
How to return and exchange digital items on DXF4You
DXF4You shall return the digital items and/or funds to the buyer in accordance with the Terms of Use posted on the website. The user can learn more about the terms of the services and the return/replacement of the digital items by reviewing the Terms of Use.
The payment for the received digital items shall not be refunded by DXF4You to the buyer under any circumstances because the buyer receives the digital items in ownership and its return by the buyer is impossible, since DXF4You cannot in any way control the deletion of the digital items by the buyer. That is why the service is considered to be provided from the moment of downloading the digital items, and further requests from the buyer for a refund after that are not accepted by DXF4You in accordance with the conditions of Terms of Use.
Notwithstanding the foregoing, DXF4You may return the digital items in the following cases:
- if the buyer has not received the digital items;
- if the link to download the digital items is not active;
- if the received DXF cannot be used (opened in a special program) due to DXF4You's fault, and not due to the buyer's fault;
- if the buyer received the digital items that were not ordered by the buyer.
DXF4You may replace the digital items with other digital items only if such digital items belonged to DXF4You and the buyer received the digital items that were not ordered by the buyer or did not receive the digital items at all.
DXF4You does not provide refunds or replace the digital items purchased from the seller, since all property rights to such digital items belong exclusively to the seller, and DXF4You can only transfer the request for a refund/replacement of the digital items to such seller, who will decide on this issue.
For a refund, the buyer must send a request to DXF4You by email: info@dxf4you.com. Such a request must contain the following information: full name of the buyer, identification data, description of the problem, reasons for the exchange of the digital items, order number of the digital items, reason for the refund, refund amount.
DXF4You shall make a refund within 7 (seven) calendar days from the date of receipt of the request according to the payment details used to pay for the purchase of the digital items.
DXF4You exchanges the digital items within 7 (seven) calendar days from the date of receipt of the request by sending an email or providing a download link.